INTIX Help Centre
Guides and information to make buying and selling tickets to your events pain free.
Going to an event?
Here are some common enquiries which we can help you with:
Ticket Resale FAQs:
You may only sell tickets purchased via INTIX on the official INTIX resale channel at face value. Any tickets re-sold on other channels (including Viagogo, Gumtree, Facebook Marketplace) may be cancelled without refund, and entry to the event will not be granted.
Ticket resale is only available for events which have re-sale enabled by the Event Organiser.
The ticket resale fee is determined by individual event organisers. Check the resale section inside your account to find the resale fee.
No. It is against the terms and conditions of sale to buy or sell tickets purchased through INTIX on third-party websites like Viagogo, Gumtree and Facebook Marketplace. These terms are in place to protect ticket buyers from being scalpers or being scammed.
Tickets bought or sold on websites like Viagogo, Gumtree and Facebook Marketplace will be cancelled by INTIX without a refund. Existing tickets will be cancelled, and entry will be denied at the event.
The official INTIX resale is the only safe place to buy re-sold tickets.